Emergency Back-Up Care

Advice and assistance in case of a care emergency: fast and easy!

Your employer can also provide support in the case of emergency care requirements to help you deal with those last minute work-life challenges.
Our service helps you to easily find a suitable caregiver for your child in case of emergencies.

How do I use the emergency back-up care service?

1. Contact our consultants by email: wps.de@care.com or by phone: 0800.377.33.00

2. Provide a description of your emergency care requirements as soon as they arise: who, what, where, when and why, as well as how we can reach you.

3. Our service guarantees suitable caregivers or an appropriate care facility within 8 hours.

4. If requested the caregiver will contact you to clarify the arrangements.

5. The care is confirmed.

6. Our consultants will check in to ensure all of the arrangements were to your satisfaction.

Attention:
We may not always be able to arrange for your child to go to a day care facilitiy. We also provide childcare providers in a familiar environment for your child. Please keep in mind that our services and promotions are funded by your employer. Emergency back-up care can only be provided in situations arising from a business emergency.