Backup Care

Balancing work and family priorities can be challenging and sometimes you need care in a pinch. Fortunately, you have a benefit that enables you to find backup care when regular care isn't available. Our experienced team helps you find fill-in care fast. Our backup care programs are vetted so you can rest easy knowing that your family is in good hands. Alternatively, you can also utilize this benefit via Personal Network by using a care provider from your own personal network and get reimbursed.

Personal Network enables you to use a caregiver or nursery/center of your choice and be reimbursed a portion of your cost that exceeds your copay. You are fully responsible for all vetting of the care provider and must arrange the details including timing, insurance, duties, and payment, etc. directly with the provider. On the date of care, you will pay your provider directly and then submit a reimbursement claim within 30 days of when the care took place. When approved, your Backup Care day will be deducted from your annual allotment and you will be reimbursed within 4-6 weeks.

For Children:

  • From sick days to late nights at work, we’ve got you covered.
  • Ability to request care 24/7
  • Short notice help
  • Supporting infants to teens

For Adults:

  • Recovering from surgery or need help for mum or dad? We’re here to help
  • Prescreened, nonmedical carers
  • Last-minute help
  • Personal care, transportation and more


  • 205€ maximum daily reimbursement for children/adults
  • 102€ maximum daily reimbursement for pets
  • Each job/day has a 4-hour min. and 10 hour max.
  • 15 days per contract year

Request Care

Backup Care Cancellation Policy

A $30 cancellation fee will be assessed to the Eligible Individual if a Backup Care request is cancelled within seventy-two (72) business hours of the backup care reservation start time and a backup care provider already had been reserved to fulfill the backup care request. Additionally, if the cancellation occurs within twenty-four (24) hours of the backup care reservation start time, one (1) day also will be deducted from the Eligible Individual's maximum number of Backup Care Service Days.

Personal Network Reimbursements