Backup Care - available in TORONTO
Balancing work and family priorities can be challenging and sometimes you need care in a pinch. Fortunately, you have a benefit that enables you to find backup care when regular care isn't available. Our experienced team helps you find fill-in care fast. Our backup care programs are vetted so you can rest easy knowing that your family is in good hands. Alternatively, you can also utilize this benefit via Personal Network by using a care provider from your own personal network and get reimbursed.
Personal Network enables you to use a caregiver or nursery/center of your choice and be reimbursed a portion of your cost that exceeds your copay. You are fully responsible for all vetting of the care provider and must arrange the details including timing, insurance, duties, and payment, etc. directly with the provider. On the date of care, you will pay your provider directly and then submit a reimbursement claim within 30 days of when the care took place. When approved, your Backup Care day will be deducted from your annual allotment and you will be reimbursed within 4-6 weeks.
For Children:
- From sick days to late nights at work, we’ve got you covered.
- Ability to request care 24/7
- Short notice help
- Supporting infants to teens
For Adults:
- Recovering from surgery or need help for mum or dad? We’re here to help
- Prescreened, nonmedical carers
- Last-minute help
- Personal care, transportation and more
Costs
- 277.84 CAD/day maximum daily reimbursement for children/adults
- 138.92 CAD /day maximum daily reimbursement for pets
- Each job/day has a 4-hour min. and 10 hour max
- 15 days allowed per contract year (1 day per child for in-center via Personal Network only )
Cancellation Policy
Once you have received a confirmation that a caregiver has been booked in, there will be an equivalent of $30 USD cancellation fee if the booking is cancelled within 48 business hours of the beginning of the booking. If the booking is cancelled within 24 business hours of the beginning of the booking, the cancellation fee of $30 USD will apply and a day of backup care will be subtracted from your yearly allowance.
