Backup Care

Balancing work and family priorities can be challenging and sometimes you need care in a pinch. Fortunately, you have a benefit that enables you to find backup care when regular care isn't available. Our experienced team helps you find fill-in care fast. Our backup care programs are vetted so you can rest easy knowing that your family is in good hands. Alternatively, you can also utilize this benefit via Personal Network by using a care provider from your own personal network and get reimbursed.

Personal Network enables you to use a caregiver or nursery/center of your choice and be reimbursed a portion of your cost that exceeds your copay. You are fully responsible for all vetting of the care provider and must arrange the details including timing, insurance, duties, and payment, etc. directly with the provider. On the date of care, you will pay your provider directly and then submit a reimbursement claim within 30 days of when the care took place. When approved, your Backup Care day will be deducted from your annual allotment and you will be reimbursed within 4-6 weeks. Your daily maximum reimbursement amount will be the equivalent of $125 USD and the exchange rate will be based on the day the form is processed. We will use the OANDA site as the official resource for the exchange rates.

In-Home child Backup Care is available in and around the Toronto area. In-Center child Backup Care is available the Toronto, Waterloo, and Montreal areas. In-home Adult care available in and around Toronto and majority of Ontario.

For children: From sick days to late nights at work, we’ve got you covered.

  • Ability to request care 24/7
  • Short notice help
  • Supporting infants to teens

For adults: Recovering from surgery or need help for mom or dad? We’re here to help

  • Prescreened, nonmedical caregivers
  • Last-minute help
  • Personal care, transportation and more


  • $6 /hour for in-home backup care
  • $15 /day for in-center backup care
  • CAD equivalent of $125 USD maximum daily allowance per Personal Network Day for children/adults.
  • 25 days allowed per contract year

Request Care

Personal Network Reimbursements