Backup Care - available in TORONTO

Balancing work and family priorities can be challenging and sometimes you need care in a pinch. Fortunately, you have a benefit that enables you to find backup care when regular care isn't available. Our experienced team helps you find fill-in care fast. Our backup care programs are vetted so you can rest easy knowing that your family is in good hands. Alternatively, you can also utilize this benefit via Personal Network by using a care provider from your own personal network and get reimbursed.

Personal Network enables you to use a caregiver or nursery/center of your choice and be reimbursed a portion of your cost that exceeds your copay. You are fully responsible for all vetting of the care provider and must arrange the details including timing, insurance, duties, and payment, etc. directly with the provider. On the date of care, you will pay your provider directly and then submit a reimbursement claim within 30 days of when the care took place. When approved, your Backup Care day will be deducted from your annual allotment and you will be reimbursed within 4-6 weeks.